Refund policy

Returns, damage and order issues

We want every FARM GUARD order to arrive as agreed. Inspect the goods promptly after delivery. If an item is damaged in transit, incorrect, materially different from its listing or otherwise affected by a right that cannot lawfully be excluded, contact us with your order number, clear photos and a description of the issue. Keep the product and packaging until we provide instructions.

Do not send goods back without return instructions. When a return, replacement, repair, price adjustment or refund is approved, we will confirm the address and process in writing. Approved refunds are returned to the original payment method, normally within 10 business days after the required inspection or agreement; financial institutions may take additional time.

Change of mind

For a standard, non-custom product, you may request a change-of-mind return within 14 days after delivery. Approval requires the goods to be unused, uncut, uninstalled and in resalable original packaging. Unless applicable law requires otherwise, the buyer is responsible for return freight and any loss in value caused by handling beyond what is necessary to inspect the product.

Custom, wholesale and made-to-order goods

Custom sizes, colours, GSM specifications, OEM packaging, cut lengths and made-to-order or project-quantity goods cannot normally be returned for change of mind once specifications are approved or production has started. A cancellation request made before production starts will be reviewed, and any non-recoverable material, setup, payment or freight costs will be disclosed.

Mandatory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law. Where mandatory law provides a stronger remedy or longer period, that law prevails.

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