Returns and Refund Policy

Damage, shortage or specification issues

Inspect goods promptly after delivery. If a shipment is damaged, short, incorrect or materially different from the accepted written specification, contact us with the quotation or pro forma invoice reference, clear photos and a description of the issue. Keep the goods and packaging until written instructions are provided.

Do not return goods without written authorisation. Any approved repair, replacement, price adjustment, return or refund will be confirmed in writing, including the return address and freight responsibility.

Custom, wholesale and made-to-order goods

Custom sizes, colours, GSM specifications, OEM packaging, cut lengths and other made-to-order or project goods cannot normally be returned for change of mind after specifications are approved or production begins. A cancellation request received before production starts will be reviewed, and any non-recoverable material, setup, financial or freight costs will be disclosed.

Standard goods

If a written quotation identifies goods as standard and returnable, a change-of-mind return may be requested within 14 days after delivery. Approval requires the goods to be unused, uncut, uninstalled and in resalable original packaging. Unless applicable law requires otherwise, the buyer is responsible for return freight and any loss in value.

Refund processing

For an approved return of standard goods, any refund will be processed within 10 days after we receive and inspect the returned goods. Your bank or payment provider may take additional time to make the funds available.

Mandatory rights

Nothing in this policy excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including any right that may apply under the Australian Consumer Law.

Contact: info@yongkangagri.com or WhatsApp +86 159 5124 1570.