Shipping policy

Where we ship

Online checkout is currently configured for Australia and the United States. Buyers in other countries should request a freight quote before ordering. Availability of a destination does not guarantee that every bulky roll size can use the same service.

Production and dispatch

Lead time depends on the selected SKU, quantity, colour, GSM, roll dimensions, packing method and whether the order is a stocked standard item or made to order. The product page, quotation or order confirmation will state the applicable production or dispatch estimate. Wholesale and custom work begins after specifications, payment terms and artwork or packing requirements are approved.

Freight quotations

Shade net, ground cover and frost cloth rolls can be bulky. Checkout freight, when available, is based on the information entered and the services configured at that time. For wholesale, custom or project-quantity orders, final freight, palletisation and delivery terms are confirmed in the written quotation before production. We will not increase an agreed order total without the buyer's approval.

Tracking, delivery and receiving

Tracking or shipment documents are provided when the selected service supports them. Delivery dates are estimates, not guarantees. Delays caused by carriers, customs, port congestion, weather, inspections or force-majeure events may be outside our control, but we will provide available shipment information and help investigate.

The buyer must provide a complete deliverable address and a contact able to receive the shipment. For pallet, port, depot or commercial deliveries, unloading equipment, appointment requirements and access restrictions must be disclosed before booking.

Import charges and risk

Unless a written quotation expressly states that duties, taxes and import clearance are included, the buyer is responsible for destination-country duties, GST or sales tax, customs brokerage, permits and import requirements. Incoterms or delivery terms stated in an accepted quotation take priority for that order.

Damage or shortage

Check the shipment on arrival and record visible damage or shortage on the carrier document where possible. Contact us promptly with the order number, label, packaging and product photos so we can assist under the carrier process and our refund policy.

Freight enquiries: 3206189953@qq.com or WhatsApp +86 159 5124 1570.